Higher Grounds is looking for a part-time, Production/Delivery Manager who will be responsible assisting with Higher Grounds deliveries and facilitating the local delivery by van or bicycle. This includes delighting the customer through exceptional customer service and ensuring the on-time, accurate, delivery of product.  This position also assists Production with all aspects of coffee production that take place once the coffee has been roasted and is part of the production team responsible for making a high quality for our customer base.

Duties include:

  • Package organic coffee beans to quality standards.
  • Sticker and prepare bags of coffee for shipment/delivery.
  • Stage green and roasted coffee in roasting and packing areas.
  • Complete inventory and process logs accurately and to specifications.
  • Follow instructions and priorities from roasting and customer service staff.
  • Maintain a clean and organized production area in accordance to prescribed safety standards.
  • Deliver coffee via bike and van.

Competencies:

  • Team Oriented
  • Mechanical Aptitude
  • Bias Towards Action
  • Results Driven
  • Problem Solving/Analysis
  • Pleasant Persistence
  • Previous history in delivery, distribution or logistics a plus.
  • Previous history in sales or customer service.
  • Ability to utilize computer software and navigate basic computer platforms.
  • Pleasant disposition in dealing with customers/co-workers.

Qualifications:

  • A passion for specialty coffee and a human-centric approach preferred. ¬†
  • Enthusiastic supporter of social justice and environmental sustainability.
  • Enjoy a fast-paced, energetic, ever-evolving workplace.
  • Experience in coffee industry a plus.
  • Comfortable with manual labor: ability to lift 50 pounds repeatedly, more weight occasionally including the ability to manipulate 152 pounds of coffee, and be active and on feet all day, pull up to 400 pounds of coffee on a bicycle trailer.
  • Self-directed, self-motivated, detail-oriented, and able to multi-task.
  • Willingness to creatively improve and organize production system as needed.
  • Pleasant disposition in dealing with customers/co-workers.
  • Dedicated to constantly improving quality.
  • Good math skills.
  • A clean driving record.
  • Ability and desire to deliver coffee beans by bicycle in many weather conditions.