QUESTIONS ABOUT SHIPPING OR RETURNS? CONTACT US:
orders@highergroundstrading.com  |  (231) 922-9009

SHIPPING

In-store pickup 
We offer free in-store pickup for all online orders at our coffee bar: 806 Red Drive, Traverse City, MI. Simply select "Hold for pickup" at checkout. Please wait one business day to allow for order processing before picking up your item(s). 

Shipping policy 
We offer domestic and international shipping via Fed Ex/USPS. Standard carrier rates apply.

We work hard to get your order to you as fast as possible! Please allow 2–5 business days for order processing and delivery.

2017 Holiday shipping dates
No shipping from noon on Thursday 12/22 – Monday 12/26. All orders placed after noon on Thursday 12/22 will ship on the following Tuesday, 12/27. 

In-state delivery: To ensure delivery of orders within Michigan by Friday, Dec 23rd, please place your order no later than Tuesday, Dec 20th.

Out-of-state delivery: To ensure delivery of all other orders by Friday, Dec 23rd, please place your order no later than Monday, Dec 19th.

 

RETURNS

Online returns/exchanges
In the rare event of a quality or product packaging issue, replacements will be made at no charge to the customer. If a refund or replacement is due to customer preference, return shipping cost is the responsibility of the customer. All replacement shippiments will be sent at no charge after the return has been received.

SEND RETURN SHIPMENTS TO:
ATTN: RETURNS Higher Grounds Trading Co.
806 Red Dr, Traverse City, MI 49684

In-store returns/exchanges 
Items purchased in our coffee bar location may be returned for replacement or refund within 30 days of purchase with receipt. Returns and replacements of bulk or packaged coffee products are limited to 1 pound.

In the rare event of a quality or product packaging issue,  replacements will be issued regardless of where the coffee was purchased, with or without a receipt. If a refund or replacement is due to customer preference, all products not purchased directly from Higher Grounds must be returned to the original grocery store, restaurant, or other business of purchase.